How a project runs, from one sentence to done.
Describe your project any way you like. We send a fixed price, usually within a few hours, and nothing is charged until you approve it. Here is every step, what you'll see on the way, and the few parts that are yours to do.
Who does what, and when.
Most of the work is ours. Your parts sit on the left, with roughly how long each one takes you.
Example: a checkout that stopped taking payments.Example: a new WooCommerce store.Example: the Growth plan for a busy store.
- Minute 0 You
Describe it in the box
A sentence or a full brief, on any page of this site. Two optional questions may appear, like which payment gateway you use.
About 2 minutes - Minute 2 You
Confirm your email
We email a 6-digit code. Type it in, or press the button in the email. No password to choose. Your project room opens.
About a minute - Within a few hours RoundBorders
We look into it and price it
If we need a detail, we ask in your project room. Then a fixed price arrives, with what's included and what isn't.
You get an email: your estimate is ready - When you're ready You
Approve and pay
One button opens Stripe's secure checkout. The price you approve is the price you pay. If we need to log in, we ask now, never before.
About 2 minutes - Usually the same day RoundBorders
We fix it, and test it
On a copy of your site first whenever there's any risk. Updates land in your project room, and you can reply straight from the email.
You get replies as the work moves - Done RoundBorders
Done, and guaranteed for 30 days
We tell you what changed and how to check it. If our fix breaks within 30 days, through no fault of your own, we put it right for free.
The invoice and receipt stay in your project room
- Day 1 You
Describe what you need
What the site is for, what it must do, and sites you like. Add files if you have them: a brief, a sitemap, a logo.
10 to 20 minutes - Day 1 You
Confirm your email
The 6-digit code, or the button in the email. Your project room opens with everything you sent.
About a minute - Before any work RoundBorders
A few questions, then a fixed price
Bigger jobs start with questions in your project room. Then one price with the plan: what's included, what isn't, and when you'll see a first preview.
You get an email: your estimate is ready - When you're ready You
Approve and pay
Stripe's secure checkout, paid once up front. The number doesn't move after that, however long the build takes us.
About 2 minutes - The next weeks RoundBorders
We build it on a private preview
You follow along in your project room and watch it take shape on a preview link, never on your live site.
You get a preview link - Before launch You
Review the preview
Click through it, note what you'd change, and we adjust it within what you approved.
An hour or two, spread out - Launch RoundBorders
Launched, handed over, guaranteed
Every launch check passes before the switch. The code, content and logins are yours, and 30 days of fixes follow.
You get the keys to everything
- Minute 0 You
Pick a plan and tell us about the site
Essential or Growth on the care page. The address and anything you'd like us to keep an eye on.
About 3 minutes - Minute 3 You
Confirm your email, start the plan
The 6-digit code, then Stripe's secure checkout opens by itself. Billed monthly by card, cancel anytime.
About 2 minutes - The first days RoundBorders
We look the site over
Backups, updates, security, speed. Anything that needs fixing before the plan can cover it is quoted separately, and nothing is done without your yes.
You get a note with what we found - Every update RoundBorders
Updates, rehearsed first
Every update runs on a copy of your site before it touches the live one. A quick note when updates run, straight away if anything goes wrong.
You get a note when updates run - Every month You
Read the report
A short monthly report: what we updated, backed up and checked. Reply to it with anything you need.
About 5 minutes
Your time, start to finish: about 5 minutes, plus checking the result.Your time across the build: a few hours, most of it reviewing the preview.Your time: about 5 minutes to start, then a report to read each month.
Everything happens in one place.
Every project gets its own room in our app: the conversation, the price, the files and the invoices, together. Here's one, halfway through a fix.
The whole conversation
Every question, update and answer in one thread. Reply here, or straight from any email we send: it lands in the same place.
The price, fixed
One number, with what's included and what isn't a click away. It doesn't change after you approve it.
Approve and pay
Stripe's secure checkout, so we never see your card. The invoice and receipt stay here.
Files
Screenshots, exports, documents. Drop them in once and they stay with the project.
When we need you
If something is waiting on you, the room says so at the top, and so does your dashboard. Otherwise there's nothing to chase.
Emails only when it matters
A new reply, a price, a finished job. You can switch them off for any project.
What happens if something doesn't go to plan.
The questions people ask before they start, answered plainly. The formal version is in our terms.
It takes longer than we thought
That's on us. The price you approved is the price you pay, however long the work takes.
You want something extra halfway through
It comes as a separate request with its own price. Nothing is added to your bill without your yes.
It's urgent
Say so in the box. Most urgent fixes are done the same day at the normal price. If a job truly needs us to move other work, the estimate says so before you approve.
You change your mind after paying
If we haven't started yet, you get a full refund.
The result misses what we agreed
We put it right as soon as possible, at no extra cost. And for 30 days after we finish, anything we built or fixed that breaks through no fault of your own is fixed for free.
You're not happy with how it's going
Say so in your project room, at any point. We talk it through with you, change course where it helps, and keep at it until the job is done properly.
We can't fix it
It's rare, because we diagnose before we quote. When a fix fights back, we keep going: we dig deeper, try another route and tell you what we find. If it still can't be fixed after all that, you don't pay for the fix.
You need more help later
Your project room stays open. Reply there, or start a new project from your dashboard: everything we did is on record.
We need to log in to your site
Only after you approve. We ask in your project room for exactly the access the job needs. A temporary admin account works best: you can delete it when we're done.
You're away from your desk
Reply to any of our emails and it lands in your project room, so you can keep things moving from your phone.
What the process feels like.
“Even long after a project was completed, he has always made sure my questions were answered and anything I needed was taken care of.”
“The whole process of working with him was comfortable and easy…”
“From the outset the quote for required work was clear and concise.”
Questions about how it works.
Anything else? Ask in the box below, or write to us. We usually reply within a few hours.
Contact usHow do I start a project?
Describe what you need in the box on any page, then confirm your email with the 6-digit code we send. Your project room opens straight away, and a fixed price follows, usually within a few hours.
Do I need an account or a password?
No password. The code in the email proves it's you and sets up your project room. Next time, the same email and a new code sign you in, or you can continue with Google.
How long does a project take?
Most fixes are done the same day. Mid-size jobs take a few days and full builds a few weeks. Every estimate says when you can expect it, before you approve.
Who will I be talking to?
The RoundBorders team that does the work, directly in your project room. There are no account managers or ticket queues in between.
Can I ask for changes once the work is done?
Yes, within what we agreed. Anything that misses the scope, we put right. Something new becomes a separate request with its own price, so you always know what you're paying for.
How and when do I pay?
Once you approve the estimate, through Stripe's secure checkout. Projects are paid in full up front and care plans monthly. Invoices and receipts stay in your project room.
Start with one sentence.
Write as much as you like: what's happening, what you want, links, errors. The more we know, the more exact your fixed price.
Fix a WordPress critical error
The white screen, “There has been a critical error on this website”, or a site that broke after an update. We find the real cause, fix it, and test it before it goes live.
What's included
- Root-cause diagnosis, usually within a few hours
- Fix tested on a staging copy first
- Plugin and theme conflicts untangled
- 30-day guarantee on the fix
You need this if
- Your site shows a critical error or a blank page
- It broke right after an update
- You're locked out of wp-admin
Hacked WordPress site cleanup
Redirects to spam, pages you never wrote, a red Google warning or a suspended host account. We clean it, close the way in, and watch it for 30 days.
What's included
- Malware removed from files and database
- The way in found and closed
- Keys rotated, rogue admins removed
- Google and host reinstatement requested
You need this if
- Visitors get redirected to other sites
- Google shows “This site may be hacked”
- Your host suspended the account
WordPress performance optimization
Slow pages, a slow admin, or Core Web Vitals in the red. We measure, fix the real bottlenecks, and measure again on your real traffic.
What's included
- Caching strategy and server tuning
- Image pipeline and lazy loading
- Database and autoload cleanup
- The plugin audit nobody wants to do
You need this if
- Mobile PageSpeed under 50
- wp-admin takes seconds to respond
- Search Console flags Core Web Vitals
WooCommerce store rescue
Checkout errors, failed payments, missing orders or a store that crawls. Diagnosed the same day, fixed at a fixed price, tested with a real order.
What's included
- Payment and order flow tested end to end
- Gateway and plugin conflicts resolved
- HPOS and block checkout compatibility
- Hardened so it doesn't come back
You need this if
- Customers see “payment failed”
- Orders go missing or stay pending
- Checkout broke after an update
Custom WordPress development
A bespoke site, fast by default, accessible, and easy for your team to edit. No page builder, and no bloated theme with your logo on it.
What's included
- Designed around your content
- Core Web Vitals green at launch
- WCAG 2.2 AA accessibility
- Full handover and documentation
You need this if
- Your site is slow or hard to edit
- You're outgrowing a page builder
- You want something that lasts years
WooCommerce development
Stores, checkouts and custom features from an approved WooCommerce Pro Partner. Designed from your numbers and built to survive updates.
What's included
- Checkout designed from your data
- No template overrides that break on updates
- Payments, shipping and tax set up
- Speed built in, not bolted on
You need this if
- You're starting or relaunching a store
- Checkout conversion is low
- You're outgrowing off-the-shelf plugins
Custom plugins & integrations
Connect your ERP, CRM, shipping or payments properly, or build the feature no plugin has. Coded to WordPress standards and documented.
What's included
- Clean, documented code
- Built to WordPress coding standards
- Safe through core and plugin updates
- Handover, with support if you want it
You need this if
- You copy data between systems by hand
- No plugin does exactly what you need
- A plugin you rely on was abandoned
Headless WordPress development
Keep the WordPress admin your team knows, and give visitors a modern, fast frontend. Only when it fits, and we'll tell you honestly if it doesn't.
What's included
- Astro or Next.js frontend
- WordPress stays the content engine
- Live site keeps running throughout
- Structured, low-risk migration
You need this if
- Speed is a competitive edge for you
- You publish to several channels
- Your team loves the WordPress editor
WordPress migration service
Move to a faster host with zero downtime and the same URLs, so your rankings stay exactly where they are.
What's included
- Built and tested on staging first
- Email and DNS settings carried over
- Cutover in one evening
- Search Console told about the move
You need this if
- Your host is slow or unreliable
- Renewal prices jumped
- You need better support
Wix, Squarespace or Webflow to WordPress
Every page, post and image, rebuilt cleaner on WordPress with old URLs redirected. No more monthly builder fees.
What's included
- Content extracted and moved
- Design rebuilt on native blocks
- Every old URL redirected
- Forms, blog and store moved
You need this if
- You've hit the builder's limits
- SEO or speed is holding you back
- You want to own your site
Shopify to WooCommerce migration
Products, customers, orders and URLs, mapped one to one. Keep your history, lose the monthly app bill.
What's included
- Products, variants and images
- Customers and full order history
- Every product URL redirected
- Payments and shipping rebuilt
You need this if
- App fees keep growing
- You want full control of checkout
- Transaction fees eat your margin
WordPress maintenance plans
Updates tested before they reach your live site, daily backups, monitoring, and help from the team that already knows your site when something needs fixing.
What's included
- Updates tested on staging
- Daily off-site backups
- Security and uptime monitoring
- Bug fixes included every month
You need this if
- Updates scare you
- Nobody is watching the site
- You've been burned by a hack or outage
Free site assessment
An instant check of speed, security and updates, then a plain-English report we write by hand. Free, and honest, even if the answer is that you don't need us.
What's included
- Instant automated check
- A written report, by hand
- What to fix first, with prices
- An honest plan recommendation, or none
You need this if
- You're not sure what state the site is in
- You inherited a site from someone else
- You want a second opinion
Security hardening & monitoring
Firewall, login protection and file monitoring, so problems are caught before visitors notice and a hack doesn't happen twice.
What's included
- Firewall and login hardening
- Two-factor login for admins
- File change and uptime monitoring
- Alerts for vulnerable plugins
You need this if
- You've been hacked before
- You run a store or member site
- Many people log in to your site
Pick the closest one, or just send it
Not every job fits a box. Send it as it is and we reply with a fixed price, usually within a few hours. Or choose the service that sounds closest below.